ANEX MOVE U
Total Logistics Solution
- QWhen’s the best time to start the packing process for Overseas moving?
- ATake the shipping duration time out from the date your shipping is supposed to arrive. Every country has different policies, if you haven’t arrived,
(gone through immigration and customs), it means you have not been cleared, it is better you consult with our sales specialist and select the date
wisely.
- QIs it possible to move on weekends?
- AA If you are to move on a weekend, we can provide the weekend team service. The sales agent will be also on duty to visit your home in order to
overlook the entire moving process.
- QHow many people from the packing crew are coming?
- AFor over 20cbm packing, four crew members will be scheduled and for 10cbm two will arrive. If the automated ladder car is needed, the driver for
the vehicle will join the crew. In case, there are many kitchen items, you can expect a female staff to join as well.
- QWhat about the staff’s meal?
- ABecause our staff will have their lunch elsewhere, our customers may not need to worry about it.
- QDo I need to tip the staff?
- AReceiving tips from customers is against company policy.
- QWhen does the packing process end?
- AIt varies depending on the environment, the load of items to be moved but, on average for a 20FT load, around 16:00 hrs, for 1 ton-truck the
morning is enough to finish up packing, and for small loads a couple of hours is enough.
- QIs it possible to receive packing service when it rains or snow?
- ARegardless of the weather condition, packing services are available. We start the process from packing at home, the freight preparation, stuffing
containers also occur inside a warehouse, in other words, our job isn’t affected by the weather.
- QWhy does the actual moving service bill exceeds the moving estimates?
- AIf the customer purchases additional items to be moved at the time of drafting the estimate, the actual moving bill will increase. Also, by adding
any for packing, or when warehouse for storage services is requested, more staff and crew are needed for the job, therefore, the bill
will be increased. Make sure to receive an accurate consultation from our staff, before you request the moving services.
- QHow can I pay for the moving cost?
- AThere are two options for payment.
It could be done domestically, or cleared at arrival, abroad. If the customer prefers to clear the bill abroad, after deducting the deposit amount, the 50% of the total should be provided in Korea and the remaining 50%, can be clear with our offices abroad with the local currency.
In case the customer prefers to clear the account overseas, the bill shall be cleared after the shipment has been cleared by customs and the exact
delivery date has been set.
- QDo I need to vacuum pack the bedsheets?
- AAt arrival, if customs decide to inspect the vacuum-packed items, there is a risk of items getting misplaced or being contaminated from substances
in the area, therefore it is recommended not to do so.
- QDo you issue cash receipts? (For tax purposes)?
- AMulti-modal freight agencies do not fall under any category, therefore issuing cash receipts are not possible. But we do offer receipts under the
customer’s name.
- QWill you keep it free when you move abroad?
- AIt is possible to store items at the Anex Paju Distribution Center or Ansung Distribution Center for a month without any charge.
For additional storage, please consult the agent in charge for extra chages.
- QIf my departure date has been modified, should I inform you?
- AIf the customer hasn’t arrived when the freight has, there is a possibility your shipment will not be cleared, and in that case, additional charges for
shipment storage and other might occur. To avoid these inconveniences, you may please contact our office and confirm departure date, so we
could arrange the rest of the process.
- QWhat if the destination address hasn’t been decided yet?
- AEven though there isn’t a clear destination address, the shipping service can still be provided. The company will use its partner's company address
as customer’s destination address, to go through customs. When an address can be provided, the customer shall contact our offices abroad
and the shipping will be delivered accordingly. When there isn’t an address to be provided, we ask our customers to provide us the contact
information of their friends or relatives residing locally.
- QIs there a tax that I need to pay while going through customs?
- AIn most countries, house-moving goods are exempt from tax but since it varies from country to country, depending on the visa and type of goods,
tax laws can be applied. Please consult our Anex Consultant for more detailed information.
- QIs there an additional charge at arrival?
- AThere aren’t any additional charges at arrival, but if there’s a customs inspection taking place at arrival, there might be a customs inspection fee.
Since the fee is charged directly to the customer by the customs office, we aren’t able to know the exact fee before actually going through
customs.
- QAt the time of delivery, is there any Korean staff available?
- AIn countries where there are many Korean residents, a Korean local manager can be assigned to assist. But for exact details and information,
our professional consultant shall be contacted.
- QDo I need to send several shipments of items?
- ABecause house-moving goods are subject to custom inspections, the duration of residence as well as the frequency of items going through
customs is regarded as important. Each country has its own policies and they might differ, please feel free to consult our agents.
- QI signed a "DOOR TO DOOR" service contract, does that mean, just like domestically, I am provided with a complete unpacking service?
- AAverage moving service includes, the delivery of shipment to be moved inside the house. But the unpacking process, re-assembling etc,
should be done by the customer, if the customer needs this service, an additional cost shall be added.
- QDo I need to be present for customs clearance?
- AIt is stated under customs regulations that the customer needs to be present during clearance to avoid the inconvenience as we take care of the
process and for as long as the power of attorney has been granted to us, in order to do so.
- QWhat are the paperwork needed for custom clearance?
- ALocals, naturalized foreigners, green card (residency) holders etc., they all have a different set of documents that need to be submitted to customs.
Please address your questions to our agent specializing in this field.
The comments documents needed for customs are as follows: Copy of passport, immigration certificates family relation certificate, house-moving
items detailed list, shipping documents, naturalized residents permanent address, residency card holders work contract or tenancy agreement,
are needed.
- QWhat are the documents needed to bring my vehicle to another country?
- ALocals, naturalized foreigners, green card (residency) holders etc., they all have a different set of documents, please address your questions to our
agent specializing in this field. But the common documents requested are as follows: Copy of passport, immigration
certificates family relation certificate, Vehicle information, Insurance certificate, moving item statement, shipping documents, naturalized residents
permanent address, residency card holders work contract or tenancy agreement, are needed.
- QCan I bring office supplies from a different country?
- AIt is allowed to be included among the moving items, but since it is not considered to be a household moving item, you will have to pay for the
extra tax charge.
- QWhen am I supposed to clear the bill with the movers?
- AYou can feel free to clear your bill with us, when the house-moving items are at port entry
- QAfter the shipment arrives in Korea, when should we expect its delivery?
- AThe shipment arrives through Busan Port or Incheon International Airport’s Containers/freight, then it goes through customs and after clearance,
it’ll take from 3 days up to 7 days. For Seoul, Guiong-gui regions, after custom clearance, it’ll be delivered within a day.
- QIf I sign a "DOOR TO DOOR" contract, can I expect unpacking service, like the domestic moving service, as well?
- ANormally, movers take the shipment inside the residence, but the unpacking service might comprise only for the big furniture,
and for most electronic devices, we will offer re-assembling, etc. The rest has to be done by the customer.
- QCan I sign up for insurance when I’m moving among three countries?
- AYes, you can. There is insurance available for three-country-moving service. Our company is subscribed with the world wide famous insurance
company, ACE, where loss of items, damage of any kind, or any other situation that would require insurance coverage is being attended to.
But please check with our insurance specialist, since there are countries that are not covered by insurance.
- QTo which country shall we send the payment to?
- AThe bill can be cleared either at the place of shipment or at arrival, before going through customs.
- QAt the time of delivery, is there any Korean staff available?
- AIn countries where there are many Korean residents, a Korean local manager can be assigned to assist. But for exact details and information, our
professional consultant shall be contacted.
